Why So Many Riders in Singapore Trust cubeRpedia

Buying an ebike or eScooter isn’t just about choosing the model — it’s also about who you’re buying it from. In Singapore, where regulations are strict and safety standards are non-negotiable, choosing the right shop can save you from unnecessary repairs, expensive mistakes, and even legal trouble.

For many riders across Singapore, cubeRpedia has quietly built a strong reputation as the shop they trust. But why? Let’s go behind the scenes.

1. Experience That Follows the Law — Since Day One

cubeRpedia didn’t begin as a big company. In fact, it started right out of a living room in 2015 — first selling small action camera accessories as a side hustle. Back then, Singapore’s personal mobility scene was still in its infancy, and official regulations were almost non-existent.

By 2016, as the demand for eScooters exploded, cubeRpedia expanded into parts and accessories. Full eScooter sales only started towards the end of 2017, as the market rapidly grew. But with growth came growing pains — and tightening laws. Many shops couldn’t adapt fast enough. Some shut down completely, while others tried to work around regulations. cubeRpedia made a very different choice: stay fully compliant and work closely with the Land Transport Authority (LTA).

When the sudden eScooter footpath ban was announced in November 2019, even cubeRpedia was caught off guard — like most of the industry. But instead of waiting, cubeRpedia immediately engaged LTA for private closed-door discussions to better understand the direction ahead. In fact, after those meetings, cubeRpedia took the initiative to meet with other affected eScooter shops across Singapore to help explain the new rules, share accurate information, and guide the industry towards legal survival paths — including transitioning towards ebikes.

That proactive attitude — not driven by short-term sales, but by long-term responsibility — became a key part of cubeRpedia's DNA. Every product sold today continues to be carefully screened for full compliance with Singapore law, not just at the point of sale, but throughout the entire ownership lifespan.

2. Not Just Sales — Long-Term Service That Lasts Years

Many shops are focused on the transaction. Once the customer leaves, the relationship ends. At cubeRpedia, the sale is only the start.

From early on, cubeRpedia noticed that many riders faced recurring problems: brakes going out of tune, stems becoming shaky, and small mechanical issues piling up. Instead of profiting from repeat repairs, cubeRpedia made a bold decision — offer free lifetime brake tuning and stem adjustment for every vehicle sold.

Whether it's a bike sold yesterday or an eScooter bought six years ago, as long as the cubeRpedia sticker is on it, the service remains free. This commitment isn't just marketing — it's been honored consistently since the policy began.

Even for older eScooters that require LTA re-certification every two years, cubeRpedia offers free pre-checks to ensure the vehicle passes inspection smoothly. These are services few others provide, and many shops that tried similar programs eventually added complicated terms or quietly stopped offering them altogether. cubeRpedia has simply stayed the course — doing what’s right for its customers long-term.

3. Honest Advice First — Even If You Don't Buy

Selling products is easy. Telling a customer they shouldn’t buy is much harder.

At cubeRpedia, honesty always comes first — even when it means losing the sale. Many parents, for example, come in hoping to buy an ebike to ferry their young children to school. But under Singapore law, both rider and pillion must be at least 16 years old. Some shops might quietly skip over this fact to secure the sale. cubeRpedia refuses to do so.

Similarly, some customers come in unaware that eScooters cannot legally be used on roads or footpaths. After understanding the actual restrictions, many change their mind about buying entirely — and that’s okay. Educating customers on what they’re allowed to do is part of the service, not an obstacle to closing the deal.

cubeRpedia’s goal is simple: protect customers from future fines, legal trouble, or safety risks. That’s why riders who value transparency and accountability consistently turn here.

4. In-House Expertise You Can Trust — Not Outsourced

Behind every vehicle sold is a team that knows exactly how it works — and how to fix it when something goes wrong.

Unlike many retailers who rely heavily on third-party service centers or outsource warranty claims to suppliers, cubeRpedia handles the majority of servicing directly in-house. This means faster turnaround times and less waiting for customers.

Founder Joseph brings a rare technical background: a diploma in Electronic and Computer Engineering, SAF technician certifications, and years of hands-on modification experience since the early eScooter boom. That combination of formal training and real-world practice allows the team to assess not just whether a vehicle works — but whether it’s truly safe for everyday use.

Even today, every vehicle that arrives from suppliers undergoes additional inspection and fine-tuning before being handed over. Passing an LTA inspection is one thing — ensuring smooth, worry-free daily usage is another. cubeRpedia ensures both.

5. Transparent Pricing — What You See Is What You Pay

Trust isn’t just about the product — it's also about the price.

At cubeRpedia, pricing is fixed, upfront, and fully transparent. Customers aren’t subjected to unnecessary upsells, hidden charges, or confusing bundled packages. Once the price is quoted, that’s what you pay.

This clear pricing structure builds long-term confidence. Many customers simply walk in, listen to recommendations, and commit — without even feeling the need to shop around. They trust that whatever cubeRpedia advises is both technically correct and financially fair.

6. Exclusive Brands and Certified Workmanship

Over the years, cubeRpedia has carefully curated the brands it works with. If a brand’s quality declines, becomes difficult to support under warranty, or shows reliability issues, it’s dropped — no matter how profitable it might be.

Today, cubeRpedia holds exclusive distribution for several respected names including iWA, PAPA SEAT, TITAN, and VOLCK. The shop is also certified to handle specialist installations such as MAGURA braking systems — ensuring that even complex upgrades are done with precision and safety.

Being selective allows cubeRpedia to maintain full confidence in every product it puts its name behind.

7. A Reputation That Spreads Organically — Rider to Rider

Ask any East side delivery rider or cyclist where they got their bike serviced, and you’ll hear cubeRpedia’s name often. Word-of-mouth is one of the shop’s strongest growth drivers.

Many first-time customers discover cubeRpedia simply by asking other riders for advice. Riders who value original parts, honest service, and peace of mind naturally recommend the shop. And because cubeRpedia refuses to engage in illegal modifications or unsafe customizations, riders know exactly what kind of shop they’re dealing with.

As one common saying goes among riders:
"If you want original and reliable, go cubeRpedia.
If you want shortcuts, don’t bother."

That reputation has been carefully earned, one rider at a time.

Final Thought: More Than a Shop — A Partner for Your Ride

At the end of the day, cubeRpedia isn’t just a shop that sells bikes. It’s a partner that stays with you long after you start riding — offering advice, tuning, repairs, and honest support as long as you own your vehicle.

When you buy from cubeRpedia, you're not just buying a product. You're joining a long-standing commitment to safety, quality, and customer care that very few can match.